YaTea – Elevate Your Tea

Free Shipping above 30 EUR

Refund if this is not the best tea you’ve ever had

Biodegradable – no more plastic!

FAQ

Do you have a question? We are here to help

1. About Us

We offer a selection of the world’s best teas – smooth, full of flavor, never-bland premium fine loose leaf tea and blends – complete with the art of brewing, serving, and drinking tea.

We have extensively researched the world of tea for years and we’ve tasted the most exquisite and unique flavors tea could offer. We have then carefully curated a selection of the finest premium loose leaf teas and unique tea blends from mystical places around the world, and have made them available to you in our online shop.

All our teas are sourced sustainably with no harmful impact on environment and manufactured in a socially fair way, with no use of child labor.

All our teas are certified organic and contain no artificial aromas, additives or preservatives. They come in an ecologically responsible biodegradable packaging.

We run a campaign to support organisations that fight child labour. Your purchase of Yatea’s tea is your support and donation to this cause. You can donate on our page. For more info about our campaign see our page:

https://yatea.eu/child-labor-in-the-tea-industry/

We are so confident that your will love our tea – we will refund you in full if this is not the best tea you’ve ever had. No more dust and stem in tea. Whole tea leaves, gently collected by hand. Unlike standard tea bags or low-quality tea, this tea guarantees flavour and taste.

Fertilisers in a normal plantation destroy soil and affect health of people. Organic is a better and healthier choice. We support environmentally friendly way of enjoying tea therefore we use biodegradable packaging. No more tea that comes in cardboard boxes in individually wrapped or tea bags using microplastic harmful for your body or environment.

  • our tea is organic and comes from small tea plantations
  • we use biodegradable packaging (it can be reused). Ziplock bag allows to store tea safely and longer
  • tea comes in loose-leaf form and therefore we avoid harmful microplastic tea bags
  • smooth, full of flavor, never-bland premium fine loose leaf tea and blends
  • manufactured in a socially fair way, with no use of child labor
  • we will refund you if this is not the best tea you ever had
  • we are are small family business and we care about our client on a personal level

Yes we have a BIO certification, see here:

Many people confuse marijuana with industrial hemp. This plant generally contains little Δ9-tetrahydrocannabinol (THC). THC is the psychoactive compound found in marijuana, and plants that contain less than 0.3% THC (dry weight) in their inflorescences are considered hemp products.  Fibre hemp products do not influence forensic-toxicological drug tests which means our hemp products are safe. 

Our products are 100% organic, harvesting and processing takes place in a certified facility. Our products are 100% legal and comply with European Union regulations, certified THC-low content (<0.2%) and subject to strict regular checks.

Offer your body the relaxation and rest it deserves after a full day. Add CBD rich hemp buds or hemp tea into your diet and observe the difference to your body with this entirely natural support. We recommend organic hemp flowers for natural detoxification of the body and relaxing effects. You can drink it anytime during the day. In fact, either warm or cold, with lemon or honey.

This hemp tea (loose leaf) is an amazing addition to your day. Hemp plant that has been around for millennia. Mostly contributing to folk medicine, food preparation, textiles, paper and other industries. In Europe, hemp cultivars legally allowed for production may not exceed 0.2% THC on a dry weight basis.

2. General Questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped you will receive an email with the tracking number so that you can monitor your delivery. Please note that we use a tracking number for all EU countries except Luxembourg. This means that orders sent within Luxembourg will not receive tracking number.

We currently ship to all EU and EEA countries. Please find the full list below: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. For shipping outside of these countries, please reach out to our support through our contact form page or sending an email to info@yatea.eu

Unfortunately our postal service demands high price for shipping to UK and Ireland. Therefore we decided to offer a shipping at the cost of 11.99 EUR. Special conditions: we offer free shipping for all orders above 50 EUR. 

Currently we always offer free shipping for Luxembourg. We offer free shipping for all other countries (EU and EEU) for orders above 30 EUR.

For Luxembourg there is no shipping fee (therefore no minimum order amount). 

Shipping amount will be automatically adjusted in the basket. For any shipping that is below 30 EUR we ask the amount of 4,99 EUR. No matter the size and the weight of order. This is a good deal taken that e.g sending a tracked package from Luxembourg to Greece may cost a lot. The best option for you is however to qualify for free shipping (orders above 30 EUR). 

We are not a big tea corporation and we do our best to satisfy our clients. If you want to make wise customer choices and contribute to a good cause you are in the right place. 

Once you’ve placed your order, it usually takes 24 hours to process it for delivery. However please not processing of delivery is not taking place during the weekend. Example: Jon placed an order on Saturday morning. His order is processed the next available business day which is on Monday morning. Please consider this when calculating the time the package will take to arrive. Note: once the package is sent, you will receive a notification and the tracking number via email so that you can monitor your delivery.

Standard shipping time for the countries covered by our delivery partners are presented below:  

– Luxembourg – 1 day
– France – 1 – 2 days
– other EU and EEA countries – 3 -5 days

Once your order is shipped you will receive an email from the French Post with the tracking number so that you can monitor your delivery. Please note that we use a tracking number for all EU countries except Luxembourg. This means that orders sent within Luxembourg will not receive tracking number.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you. You can always track the status of your package using the tracking number your received via email after placing an order.

If your package is lost or if you do not like the tea, we will not argue. We will simply refund you. If you have any questions just contact us and we will find a way to suggest you a better product. We care about your opinion so please send us your opinion and review of the products you bought in case you are not satisfied. That way we can improve our products and create new ones on demand. 

3. Payment

You can purchase on our website using credit card or PayPal. Soon we are also offering Amazon Pay.
 You can choose these payment methods at checkout.

It costs you nothing. Using credit card, PayPal or Amazon Pay adds no additional  fees to your transaction. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. If you have any doubts please refer to the terms and conditions of the institution that issues your credit card. 

We are charging the payment always in EUR. If your credit card or PayPal account use another currency, you will be charged in EUR anyway but then your bank or PayPal will apply the corresponding conversation rate of the currency you choose.

Once your order is shipped you will receive an email from the French Post with the tracking number so that you can monitor your delivery. You can track your package on this page: https://www.laposte.fr/

Please note that we use a tracking number for all EU countries except Luxembourg. This means that orders sent within Luxembourg will not receive tracking number. If you encounter any problem with your tracking number please contact us, we are here to help you. 

4. Returns

We do care about the quality of our products and if you are unsatisfied with your order please contact our customer service by using contact form. We are here to help and refund you if you are not happy with the purchase. 

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